Report a Loss

If a covered loss occurs, we are ready to help.



We understand that suffering a loss is at the very least annoying but in some situations it can be quite overwhelming. Whether it is storm damage to church property or stolen bags while travelling overseas we will do our best to help.

Some losses are simple and straight forward and can be resolved quickly.  Others are complex and require expert investigators and loss adjusters – these losses take longer to finalise.

Like you, we are Adventist. And like you, we want to see your ministry thrive, so we endeavour to resolve losses as quickly as possible. We are here to support you so please don’t hesitate to contact us in the event of loss.


Whether your loss is big or small, simple or complex there are some basic actions that you can take that will help everyone involved:

DON’T DELAY – REPORT TODAY!
Notify RMS immediately of any loss or any event that might lead to a loss.
Once we know about the loss we can start to help you. It is also important as some covers and insurances require you to notify RMS or insurers within certain time periods.

Take all reasonable precautions to prevent further loss.
Never place yourself or others in danger, but if it is safe to do so take steps to limit the loss and keep the area around the loss safe. If you need help please do not hesitate to contact us.

Notify the police or other relevant authorities of any criminal activity.
If the loss involves vandalism, burglary, theft or any other illegal activity always obtain a police report as RMS or insurers may require you to provide a copy.

Don’t dispose of any damaged items without asking us.
The insurer or loss adjusters may need to inspect the items to complete their assessment so please store it safely until we tell you that it is no longer required or the loss is finalised.

Take some photos.
If it is safe to do so, please take some photos of the damage or loss as they may assist RMS or insurers with the assessment of the loss.

Complete the appropriate Loss Notification or Claim Form.
RMS and insurers need your paperwork to process a loss. In most cases you will be required to have your Conference, Union, Division or Institution Office countersign the form before sending it to RMS or the insurer. Most Loss and Claim forms are available for download above.

Obtain and keep all invoices and quotes related to the loss.
RMS and insurers will nearly always require quotes and invoices before paying for any loss. If you anticipate any difficulty in obtaining quotes or invoices please contact us to discuss your situation.